Asiagiftstore / HELP
Frequently asked questions.
Start with these practical answers, then read the full policies for all conditions and exclusions.
What can I shop for?
The catalogue includes gift sets, hampers, Rakhi, Diwali gifts, cards, packaging and uncommon gifts.
Can a gift be personalised?
Some product listings include personalisation instructions. Follow the exact listing and contact support if the required field is unavailable or unclear.
How do I know what a hamper includes?
Read the written contents list for the selected product and option. Different hampers contain different items.
What are the shipping charges?
The policy states free shipping on orders over $60 to most countries; otherwise a $20 shipping fee applies. Read the full policy for destination exceptions.
How long does delivery take?
The policy lists preparation of 1–2 weeks, followed by carrier-dependent transit estimates. Contact support before ordering for a fixed occasion.
How do I track an order?
Tracking information is emailed after dispatch. You can contact support with your order number for help.
Can I change or cancel an order?
The return policy permits order-information changes and free cancellation within 24 hours. An order that has shipped cannot be modified or cancelled; further conditions and possible charges apply.
What are the return conditions?
Eligible returns may be requested within 14 days of receipt. Items must be unused, in original packaging and with complete accessories. Return shipping and restocking fees may apply.
Are personalised gifts returnable?
The policy excludes customised products, accessories and large orders of three or more of the same product from the stated return, cancellation or exchange options. Review all conditions before ordering.
Which payment method is listed?
The Payment Method page lists PayPal. Review that page and the final checkout information before purchasing.
How do I contact support?
Email [email protected] or use the contact form. Working hours are Monday–Friday, 9 AM–6 PM (GMT+8).
Still need help?
Email [email protected] or use the contact form.